Customer Service Supervisor, Logistics (AC)

Are you a dynamic leader with a passion for customer service and logistics? Search Index Pte Ltd is seeking a Customer Service Supervisor to lead our team in ensuring seamless order management, procurement support, and operational excellence. Based in the vibrant coastal city of Denpasar, Bali, this role offers an exciting opportunity to manage a team of customer service representatives and drive our logistics operations to new heights. Join us and be part of a growing company that values innovation, teamwork, and customer satisfaction.

As a Customer Service Supervisor at Search Index Pte Ltd, you will play a pivotal role in overseeing daily operations, training and mentoring your team, and ensuring that our customers receive the highest level of service. You will work closely with our procurement team to streamline order processes, manage inventory, and optimize our supply chain. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.

If you are a seasoned professional with a proven track record in customer service and logistics, we invite you to apply for this exciting opportunity. Join Search Index Pte Ltd and take the next step in your career while making a significant impact on our operations and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee daily customer service operations and ensure high levels of customer satisfaction.
• Manage and mentor a team of customer service representatives, providing training and development opportunities.
• Coordinate with procurement teams to streamline order processes and manage inventory.
• Optimize supply chain operations to ensure timely delivery of products and services.
• Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to drive operational excellence and achieve company goals.
• Ensure compliance with company policies, procedures, and industry regulations.
• Provide exceptional customer service and support to both internal and external stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 5 years of experience in customer service and logistics, with a proven track record of success.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
• Proficient in using customer service software such as Zendesk, Freshdesk, or similar.
• Experience with inventory management systems such as SAP, Oracle, or similar.
• Familiarity with logistics and supply chain management principles and best practices.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks and priorities.

🛠️ Keahlian

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