IT Support Specialist - Nextvas

Join Nextvas Inc., a global leader in business process outsourcing solutions, as we expand our dynamic team in Bali, Indonesia. We are seeking a skilled and dedicated IT Support Specialist to provide exceptional technical assistance, troubleshoot issues, and ensure the seamless operation of our IT infrastructure. In this role, you will be the first point of contact for our employees, helping them resolve technical problems efficiently and effectively.

Nextvas Inc. is a company that values innovation, collaboration, and continuous improvement. Located in the vibrant city of Badung, you will have the opportunity to work in a supportive and inclusive environment. As an IT Support Specialist, you will play a crucial role in maintaining the reliability and performance of our systems, while also contributing to the overall success of our team.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide first-level technical support to employees, ensuring minimal downtime and maximizing productivity.
• Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and servers.
• Monitor and maintain the company's IT infrastructure, ensuring high availability and performance.
• Assist in the implementation and maintenance of IT security measures, including firewalls, antivirus software, and data backup solutions.
• Document and maintain detailed records of all IT support activities and incidents.
• Stay up-to-date with the latest IT trends, technologies, and best practices.
• Collaborate with other IT team members to ensure the smooth operation of the company's IT systems.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in using IT support tools such as ServiceNow, Jira, and Microsoft Office.
• Experience with networking technologies, including TCP/IP, DNS, DHCP, and VPN.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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